MCR Rental Agreement
MCR Rental Solutions is committed to providing our clients with high-quality products and services. Please read the following terms and conditions carefully. if you have any questions or concerns about this document please contact your Account Manager before you sign back your contract to MCR for fulfillment.
Services: MCR Rental Solutions offers 24-hour service / 7 days a week on rental equipment. During business hours please call (416) 251-6396 ext. 2. During weekends, and holidays, before 8:30 am or after 5:00 PM on weekdays please reach out to your Account Manager and they will put you in touch with a technician. It is important to leave a detailed email or message with a return phone number and contact name and time of call. Our goal is to respond to a service request within one (1) hour and to reach a mutually convenient technical solution in four (4) hours.
Payments: All first-time rental payments are due in advance via credit card unless credit terms have been established. MCR offers Net 30-day terms upon receipt of the equipment with approved credit. Ask your Account Manager for the application of a term (Please allow 48 hours for processing). 1.5% per month will be applied to overdue accounts.
Ownership of Equipment: MCR Rental Solutions is the sole owner of the equipment. MCR is renting the equipment to you and retains full title to the equipment. In the event of a “Rent-to-Own scenario, MCR retains full title to the equipment until the final payment is made. No upgrades or changes are to be made to the equipment by anyone other than an MCR technician or approved repair vendor for the entire duration of the contract.
Return of Equipment: In the event that the equipment is no longer required at the end of the rental period, it is your responsibility to return the equipment to an MCR rental location. MCR requests that you use a national carrier and insure the equipment for its replacement value or arrange with your Account Manager to arrange the return or for MCR staff to pick up the equipment. You are responsible for the equipment until it is returned to our offices; even if shipping was arranged by MCR. A grace period of 1 additional day may be added to your return date if you speak to your Account Manager before it is due back.
Risk: Unless you have declined the loss coverage under this agreement, you are required to keep our equipment insured against loss by fire, theft, and other risks included in the standard form of “all-risk” insurance naming us as “additional insured” and “loss payee.” In the event of such a loss, you agree to promptly reimburse us for the replacement cost of such equipment and claims for all losses and injuries caused by such equipment. For loss coverage to apply, a verified police report must be produced within 10 days of loss. Intentional abuse is excluded from coverage.
Maintenance, Malfunctions, and Damages During the term of the rental: MCR is responsible for the maintenance of our equipment. If the equipment malfunctions or is damaged in any way, you must notify us immediately and we will, at our discretion, repair or replace the defective equipment in a timely manner. Unless you have accepted our Loss Coverage, you will be responsible for the costs resulting from damage to our equipment including service and repair charges along with any and all personal and legal expenses. Loss Coverage does not extend to misuse or intentional abuse. Any Service visit(s) required during the rental term for maintenance or replacement that is the fault of the user, the surrounding environment or anything not due to regular wear and tear, will result in charges based on the number of technicians and time spent repairing or replacing the malfunctioning item.
3-hour Minimum Labour: Services required outside of regular business hours will result in a 3-hour minimum charge for each technician dispatched. (Any “on-call” charges that may be in place WILL be rolled into this additional service cost)
Software: If the customer would like their application software installed, MCR will bill extra for this service at a rate to be determined by the complexity of the installation. You agree to abide by all applicable licenses and copyright laws relating to any software installed or supplied on the equipment.
Mobile Internet: If you have rented a Mobile Internet package to accompany your rental, you are responsible for 100% of the data usage accumulated during the duration of your rental. It may take up to 90 days after your rental for overage charges to appear. A charge of $.08 will be applied for every megabyte (MB) over your agreed-upon data allowance. Data charges are based on each individually rented unit and cannot be shared with any other internet units that you may have rented.
Signage: Any signage that is purchased to accompany a rental item requires a signed rental agreement and approved signage proofs no later than 2 weeks or 10 business days before the delivery of your event. A Deposit or full payment may be required for any customers who do not have payment terms with MCR (see the payments section for payment term details). Warehousing of signage is not included in the purchase price of your signage. If you require annual storage for your signs; an additional invoice will be created. Rates will be determined at that time.
Cancellation: Orders cancelled within 24 hours (not including weekends) prior to shipping are subject to a cancellation fee of 50% of the total rental of the attached contract plus an amount equal to charges incurred by MCR in connection with its procurement of the equipment, prior to cancellation. Once an order has been shipped you are responsible for 100% of the total rental of the attached contract. Please note that Orders being shipped outside of Ontario will be shipped 3 to 5 business days prior to the delivery date.
Renewal: Your contract will automatically renew for an additional rental term if MCR has not received the equipment at an MCR rental location by 4:00 PM local time on the return date without notice from you (the client).
Buy Out: No purchase option or credits are available on a rental contract unless an MCR Rent to Own or 10/75 clause has been included in this agreement before the commencement of the rental.
Governing Law: This agreement will be interpreted and enforced according to the laws of the Province in which the rental is located.
Refunds and reductions in fees: No consideration to refunds or reduction in fees will be given unless issues are reported to MCR Rental Solutions at the time of the occurrence. All issues must be reported to your Account Manager immediately when a problem occurs.
Entire Agreement: This agreement constitutes the entire agreement. We must both agree, in writing, to any changes or modifications.
Acceptance of Equipment: Acceptance of delivery or customer pick up of the equipment will serve as conclusive evidence that the equipment has been examined by you and found to be complete and in accordance with this agreement. The rental shall commence the day the equipment is delivered or picked up from our offices and will continue until the equipment is returned to an MCR rental location.
Default: If you commit any breach of this agreement or if the equipment is, in the opinion of MCR, in danger of confiscation or attachment, MCR will terminate this agreement immediately. MCR is entitled to repossess the equipment and you will pay MCR for all rental fees due for the rental term while in your possession. You will be liable for all damages, costs and expenses incurred by MCR in repossessing the equipment. I have read and understand the terms and conditions of this agreement.
If you have any questions please call (416) 251-6396 Ext. 1 or 1-800-813-9629 Ext. 1